Common questions, straight answers.
If yours isn't here, send it to us and we'll add it.
How long does a typical window washing take?
Most homes take two to three hours on site. Larger homes or properties with significant access challenges can run longer. We confirm the day before and arrive within a one-hour window.
What does gutter clearing include?
We clear the debris out of your gutters by hand, flush the downspouts so water runs freely, and give the system a visual check. Before-and-after photos come with your receipt. You can book it online with published prices.
How does trash-can cleaning work?
We clean and sanitize your curbside trash and recycling cans. You can book one can or a pair online. For three or more cans, send us a quote request.
Will the cleaning solution hurt my plants?
No. We pre-wet all landscaping before applying anything, use appropriate dilutions, and rinse thoroughly.
Do I need to be home?
Not required, though a brief walkthrough helps. We need access to an outdoor water spigot and to the exterior. We send before-and-after photos with your receipt.
What if it rains?
Light rain is fine. Heavy rain or thunderstorms get rescheduled at no charge.
Can I cancel or reschedule?
Yes. You can cancel up to 24 hours before the scheduled start. Ask for a change from your account, or call or email us. If heavy rain or thunderstorms are coming, we will reschedule at no charge.
How often should I have my windows washed?
Most homes in Loudoun County benefit from a window washing twice a year. Homes near tree cover, pollen, or busy roads may want it quarterly.
Are you insured?
Yes. We carry general liability insurance. A certificate of insurance is available on request.
How do you handle payment?
For residential customers booking online, we place a card on file at booking. Nothing is charged until the job is complete and our team has approved the photos. Commercial and HOA accounts can use net-30 invoicing.
What if I'm not happy with the result?
Tell us, and we'll come back. If something we cleaned isn't right, we'll re-clean it.
Do you work on commercial properties or HOAs?
Yes. We service storefronts, office complexes, HOA common areas, and multi-property contracts. Net-30 invoicing available.